Anil Verma
About Candidate
- Directed daily Front of the House operations at Somewhere Branded restaurant in Al Ula, Saudi Arabia, managing an annual budget of
$2.75 million, maintaining a 96% customer satisfaction rate, and ensuring adherence to brand standards. - Successfully contributed to launching and directing two Upscale dining Mediterranean-themed restaurants in Riyadh, driving brand
expansion, and recognition, and achieving an 18% improvement in staff productivity and organizational goals. - Developed and implemented comprehensive employee training programs, resulting in a highly efficient and service-oriented team,
boosting service quality by 22% and fostering a collaborative work environment. - Optimized staff scheduling and workforce management, reducing labour costs by 12% while maintaining high employee satisfaction
and effectively regulating payroll and attendance, reducing payroll discrepancies by 14%. - Led inventory management initiatives, reducing wastage and shortage by 11%, increasing profitability, and maintaining optimal supply
levels, while streamlining procurement processes by creating, verifying, and closing purchase orders. - Guided a multicultural team of 35+ employees, promoting teamwork and a positive work environment, leading to a 15% increase in
team cohesion and performance, and adapting to remote operations ensuring 100% operational and service excellence continuity. - Produced detailed daily and monthly reports, monitoring key performance indicators, sales trends, and operational metrics, and
championed hygiene and safety protocols, maintaining a spotless health and safety record with zero incidents. - Exemplified exceptional customer service, swiftly resolving escalated issues and fostering a culture of hospitality, resulting in a 12%
increase in customer satisfaction ratings.
