yohanongodfrey

•IT Asset Management: Track All IT equipment, Sorting working and deffective devices and collect all specs and serial number •Active Directory: Create user credential and join to domain and perform company policy •Data Analytics: Create report using Jetreport and Excel •Deployment Management: Perform Localization before we deploy to new store we make sure all database, application and hardware are all working. •Onboarding and Training for new Employee especialy barista for Hardware familiarization and scalation matrix •Support all Store via remote and onsite of hardward and Software issue

•Focus on new trend devices and create manual and training for: Proactively introduce new technologies by developing comprehensive user manuals and effective training programs. •New devices in Terms of POS devices: Manage the introduction and support of new Point of Sale (POS) hardware and related technologies. •In-depth understanding of IT products, including their technical requirements, features, and capabilities: Possess comprehensive technical knowledge of all relevant IT products for effective support and implementation Requirements, features, and capabilities. •Onboarding new Technical Support Engineer: Effectively integrate new technical support team members with necessary knowledge and processes. •Conduct training for new devices: Deliver comprehensive training sessions to users and support staff on the operation of new hardware

• Repair point of sale unit (pos) and pos printer • Replacing damaged or malfunctioning parts on hardware when • Necessary • Re-image unit and installing standard apps • Remoting client • Assisting client to their concern and provide solution of the Problem