stanleywairimunjagi14
About Candidate
- Provided information about hotel facilities, local attractions, and transportation.
- Processed room bookings, cancellations, and payments accurately.
- Assisted VIP guests with special services and personalized care.
- Managed phone calls, emails, and walk-in queries in a timely and courteous manner.
- Handled guest requests, complaints, and inquiries professionally and promptly.
- Recorded guest feedback and ensured follow-up actions to improve satisfaction.
- Promoted hotel services and upsold room upgrades and special offers.
- Greeted and assisted guests during check-in and check-out using Opera PMS system.
- Assisted in emergency procedures and maintained calm under pressure.
- Managed daily shift reports and communicated key updates to the next team.
- Maintained guests records and updated preferences for future visits.
Location
Education
C
Cyber security & Ethical hacking
2018- 2020
Computer pride
C
Computer proficiency ( 8 packages)
2018- 2018
NITA
Work & Experience
G
Guest Relation Officer
08/02/2022 - 04/05/2025
Movenpick Hotels & Resorts
