MA. OFELIA LUCIANO ISRAEL
About Candidate
Highly organized Administrative Coordinator / Executive Assistant with 15+ years of experience providing high-level administrative and operational support in hospitality, corporate, and customer service environments. Proven expertise in calendar management, document control, reporting, scheduling, office coordination, travel arrangements, and stakeholder communication.
Strong experience supporting senior executives, coordinating meetings, managing confidential records, and improving workflow efficiency. Advanced proficiency in Microsoft 365 (Excel, Word, Outlook, PowerPoint), Opera PMS, data management systems, and office administration tools. Recognized for strong organizational skills, attention to detail, multitasking ability, and ability to perform in fast-paced environments.
Location
Education
Work & Experience
Managed front desk operations and administrative workflow to support daily business activities. Handled guest inquiries via phone, email, and walk-in clients, ensuring prompt and professional communication. Maintained booking systems and updated guest records with accuracy and confidentiality. Coordinated schedules and internal communication between departments to improve efficiency. Managed reservations across multiple platforms, improving response time and booking accuracy. Prepared reports, organized documents, and maintained office filing systems.
Provided executive-level administrative support to Director and Executive Chef in a high-volume hospitality environment. Managed calendars, scheduled meetings, and coordinated departmental activities across multiple teams. Prepared weekly and monthly reports, presentations, and official correspondence. Coordinated payroll, attendance tracking, and scheduling for 90+ F&B staff. Liaised with procurement and vendors to ensure the timely delivery of supplies and materials. Maintained confidential files, contracts, and internal documentation. Improved administrative processes to increase workflow efficiency and communication accuracy. Supported daily operations of the Food & Beverage department, ensuring smooth coordination between kitchen, service, and management teams.
Managed daily reservations and appointment scheduling using FRESHA booking system. Handled high-volume customer interactions while maintaining excellent service standards. Improved response time through enhanced communication and scheduling coordination. Increased revenue through upselling services and improving booking efficiency. Maintained accurate customer records, reports, and documentation. Supported management with administrative tasks and operational reporting.
Promoted to Supervisor within 18 months due to strong performance and leadership skills. Supervised and coordinated a team of 9 staff handling high-volume guest communication. Managed calls, emails, and guest service requests ensuring prompt resolution. Prepared performance reports and monitored KPI’s to support management decisions. Improved service efficiency through process improvements and staff training. Conducted onboarding and coaching for new employees to reduce training time.
Handled high-volume customer inquiries while maintaining service quality standards. Created a real-time performance tracking dashboard to improve reporting accuracy. Contributed to improved customer satisfaction and reduced escalation rates. Maintained accurate records and documentation of customer interactions.
Managed document control systems ensuring accuracy, confidentiality, and accessibility. Improved document retrieval efficiency and record organization processes. Coordinated office supplies and administrative requirements. Maintained compliance with company documentation procedures and standards.
