Ariz Sunico
About Candidate
Innovative professional with years of progressive experience within the hospitality industry and possess the skills to drive service level enhancement, capitalize on new revenue potential and manage all aspects of daily business operations
Vast experience in customer service, client relations and needs assessment
Proactive leader with redefined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale. Lead by example and ensure the execution of all safety, quality and department operations policies
Quick study with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder
Exceptional leadership, organizational, oral/written communication, interpersonal, analytical and problem resolution skills. Thrive in both independent and collaborative work environments.
Location
Education
Work & Experience
Responsibilities: Aug 2024 - Present Manage check-in and check-out procedures efficiently, ensuring a seamless experience Escort guests to their accommodation and familiarize them with the facilities and amenities Handle guests inquiries, requests, and complaints, promptly and courteously Provide concierge services such as booking reservations, arranging transportations and recommending local attractions and services Follow security protocols and procedures, including emergency response protocols
Responsibilities: Assist Guest Relations Manager with the daily operations of the department Check Guest Arrival Reports in advance and communicate daily with Housekeeping and other relevant departments on room allocations for guests Manage administrative and operational tasks of Front Office Department Frequently commended for excellent customer relations ( Trip Advisor Guest Surveys ) Accomplishments: June 2019 - Heartist of the Month (Front of the House) June 2019 - Rooms Upselling Champion of the month January 2022 - Milestone Achievement Certificate for exemplary performance in the main Guests Satisfaction KPI - by achieving more than 50 reviews with his name mentioned January 2023 - Milestone Achievement Certificate for exemplary performance in the main Loyalty KPI - Enrollments with T&C’s validated - by achieving more than 200 new Accor Live Limitless Enrollments January 2023 - Milestone Achievement Certificate for exemplary performance in the main Guests Satisfaction KPI - by achieving more than 50 reviews with his name mentioned July 2023 - Moments Limitless of the Month December 2023 - Brand Ambassador of Accor during SAIL GP 2023 April 2024 - LQA Star Employee with rating 95.8%
Responsibilities: Provide high quality administrative assistance to the clients Prepare reports and process paper work Interact and coordinate with other departments to resolve customer issues Escalate customer issues when appropriate
Manage administrative and operational tasks of the Dusit Club Lounge & Rooms Division Assist Club Lounge Manager in all aspects of the department and ensure service standards are followed. Complete necessary departmental administrative tasks including scheduling, payroll, usage of Oasys performance management and coaching Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
