AZ D. Arizobal
About Candidate
Dear Hiring Manager,
I am excited to apply as a Waiter position at your organization. With over five years of progressive customer service experience in the luxury hospitality and cruise industry, I have consistently delivered exceptional service while maintaining a 95%+ customer satisfaction rating. My proven expertise in multi-channel customer support, complaint resolution, and sales assistance makes me an ideal candidate for this role.
Throughout my career at MSC Cruises and Viking Ocean Cruises, I have demonstrated exceptional customer excellence by managing complex cruise reservations, travel packages, and customer inquiries across phone, email, and face-to-face interactions. My experience includes providing premium service to VIP guests and high-profile clientele, handling comprehensive travel documentation for international clients, and coordinating airline ticketing. This diverse experience has strengthened my abilities in customer service excellence, complaint resolution, multi-channel communication, sales support, and travel and hospitality management. I possess strong independent work capabilities and excel in cross-cultural communication and problem-solving, skills that are essential in today’s diverse customer service environment.
I am a self-motivated professional who thrives in both independent and team environments, with a passion for delivering outstanding customer experiences and the ability to work without supervision. I am eager to bring my proven track record of customer service excellence to your organization and would welcome the opportunity to discuss how my skills and experience align with your team’s goals. Thank you for considering my application.
Sincerely,
AZ D. Arizobal
Applicant
Location
Education
Focuses on the core elements - hospitality operations, tourism planning, and customer service excellence
Work & Experience
Provide provide guest a high quality cruise experience. • Manage order taking ensured the satisfaction to food quality and service delivery. • Manage schedules and coordinate meetings for the F&B department. • Maintained cruise line service standards while serving diverse international clientele
Provided exceptional customer service to cruise booking clients via telephone and digital channels • Operated cruise reservation systems, • Sabre airline booking platform, and airline web resources • Utilized SharePoint, CRM systems, and internal reporting tools for client management • Processed complex multi-destination cruise and air travel arrangements
Delivered comprehensive customer support for health insurance plan members • Resolved member inquiries and issues related to coverage, claims, and benefits • Provided detailed information about health insurance policies and procedures • Maintained detailed case documentation and follow-up protocols
Delivered signature TGI Fridays dining experience following established service standards • Assisted head chef with food preparation from initial stages through final presentation • Managed table service for high-volume restaurant operations • Ensured consistent food quality and presentation standards
Portfolio
