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• Installed, configured, and trained clients on POS software and IT systems for business operations. • Provided on-site and remote technical support, troubleshooting hardware, software, and networking issues. • Diagnosed and resolved desktop, application, networking, and IT security concerns. • Maintained client records, system documentation, and data backups to prevent information loss. • Set up and maintained networking equipment (routers, switches, and peripherals). • Ensured compliance with IT policies, cybersecurity standards, and data protection best practices.

Diagnose and fix issues with printers, barcode scanners, cash drawers, tablets, and desktop systems. Ensure devices are clean, functional, and updated. Assist staff with login issues, software usage, and basic tech questions. Train new employees on tech-related tools and procedures.