Tezeh Honorine Siri
About Candidate
- Warmly welcomed and seated guests, maintaining a 98% customer satisfaction rate.
- Provided accurate wait times and managed seating charts during rush hours.
- Handled reservations through phone, email and in-person reducing cancellation and over booking.
- Maintained an updated database.
- Coordinate with waitstaff to serve guests promptly, ensuring service within 39 minutes during peak periods.
- Address guests complaints diplomatically and escalated complex issues when needed.
- Maintained hostess station cleanliness and menu readiness.
- Answered guests questions and guided them through dining service with a customer first impression.
- Maintained good working relationships with colleagues, and all other departments.
- Maintained grooming standard including uniform dress code, cleanliness and personal hygiene.
- Had a good knowledge of restaurant sitting arrangement.
- Attended required meetings and training.
- Ensured knowledge of menu and all products.
Location
Education
S2 sciences ( Biology, Chemistry, Mathematics)
Techniques in customer service
Work & Experience
• Provided outstanding table service, including menu recommendations and upselling, contributing to a 10% increase in revenue. • Took accurate food and beverage orders using POS systems and communicated effectively with kitchen staff. • Maintained dining area cleanliness, checked tableware presentation, and followed hygiene regulations. • Handled billing, delivered checks, and processed payments with efficiency and accuracy.
Warmly welcomed and seated guests, maintaining a 98% customer satisfaction rate. • Provided accurate wait times and managed seating charts during rush hours. • Handled reservations via phone, email, and in-person, reducing cancellations and overbooking. • Coordinated with waitstaff to serve guests promptly, ensuring service within 39 minutes during peak periods. • Addressed guest complaints diplomatically and escalated complex issues when needed.
Greeted and seated guests with professionalism and warmth. • Maintained hostess station cleanliness and menu readiness. • Answered guest questions and guided them through dining services with a customer-first approach.
