madhukait8
About Candidate
I am a dedicated Hospitality & Maritime Professional with 3+ years of experience in managing luxury villas, resorts, and hostel chains, along with international exposure as a Deck Manager with Virgin Voyages in Miami, FL. My career spans hospitality management, cruise operations, guest experience, staff leadership, and sales strategies, with a proven ability to deliver seamless service and drive revenue growth.
I have successfully:
Served as Deck Manager at Virgin Voyages, ensuring onboard safety, crew coordination, and guest satisfaction while upholding international maritime standards.
Managed luxury properties under Ama Stays & Trails – Taj Group, leading operations, staff training, budgeting, and procurement.
Built agent networks and social media strategies that boosted bookings and property visibility.
Oversaw events, property maintenance, and guest relations, maintaining 5-star service standards.
Alongside hospitality and cruise line experience, I hold STCW & DG Shipping certifications (Kamaxi Maritime Academy), strengthening my expertise in both onshore and offshore operations.
With strong leadership, problem-solving, and customer service skills, I bring a results-driven, guest-first approach, ensuring excellence in daily operations and long-term business growth across the hospitality and maritime industries.
Location
Education
Master of Public Health (MPH) is a postgraduate program designed to equip students with the knowledge, skills, and practical experience needed to improve population health and address global health challenges. The course blends disciplines such as epidemiology, biostatistics, health policy, environmental health, social and behavioral sciences, and healthcare management. Students learn to analyze public health data, design and implement health programs, evaluate policies, and develop strategies to prevent disease and promote well-being at community, national, and global levels. The MPH also emphasizes leadership, research, and evidence-based decision-making, preparing graduates to work in government agencies, non-governmental organizations (NGOs), hospitals, research institutions, and international health bodies like WHO or UNICEF. The program is ideal for individuals passionate about health equity, disease prevention, and making a meaningful impact on communities through policy, research, and practice.
Work & Experience
Deck Operations Management: Directed and coordinated all deck-related activities, ensuring smooth day-to-day operations, proper maintenance, and seamless collaboration between departments to deliver safe and efficient ship functions. Safety & Compliance: Enforced strict safety protocols and emergency procedures, ensuring adherence to maritime regulations and maintaining a safe environment for sailors and crew. Luggage Handling Oversight: Managed sailors luggage operations, ensuring secure handling, accurate tagging, and timely delivery during embarkation and disembarkation. Housekeeping Supervision: Led housekeeping teams to uphold high standards of cleanliness and presentation, ensuring cabins met brand expectations. USPH Standards Implementation: Maintained rigorous compliance with USPH cleaning and sanitation standards, conducting regular inspections and staff training to ensure hygiene excellence. Staff Management & Training: Coordinated staff scheduling, provided training, and monitored performance to enhance efficiency, teamwork, and service quality.
Hospitality Training & Software Learning: Completed a one-month hospitality training program as per Taj Hotel standards, mastering software for seamless guest service. Operations & Staff Management: Managed staff, ensuring efficient operations and exceptional service delivery. Event & Budget Management: Coordinated events, handled budgeting, and oversaw procurement to maintain smooth operations.
Sales & Client Acquisition: Acquiring new clients, increasing bookings, and leveraging social media platforms to generate direct sales. Operations & Staff Management: Managed daily property operations, including staff supervision, maintenance, and event coordination. Guest Experience & Hospitality: Delivered exceptional guest experiences, enhancing customer satisfaction and fostering repeat business through personalized hospitality and attention to detail.
Staff Training & Development: Trained and mentored staff to maintain high operational standards, enhancing professionalism and service quality at Bellevue Palace - Grape County Eco Resort. Sales & Client Acquisition: Drove revenue by generating sales and attracting new guests through personal agents teams across Maharashtra. Property Maintenance & Management: Managed property upkeep and maintenance, ensuring a top-tier guest experience and operational excellence.
