Manish jha
About Candidate
5+ years of progressive experience** in the hospitality industry, with expertise in **supervisory roles, team training, inventory management, and customer service**. His career highlights include:
– **Leadership**: Proven ability to manage teams (e.g., at IRCTC and Alharbi Trading) with a focus on efficiency, compliance, and staff development.
– **Customer-Centric Approach**: Strong track record of resolving complaints, ensuring guest satisfaction, and maintaining service standards.
– **Technical Skills**: Certified **Wine Sommelier (WSET Level-1)**, with additional training in cigars, whisky, and safety protocols.
– **Adaptability**: Worked in diverse settings (India, Oman) and roles (bartending, in-room dining, shift supervision).
– **Achievements**: Recognized as “Employee of the Year” (2019) and received multiple appreciation letters for performance.
**Areas for Improvement**:
– Could highlight quantifiable achievements (e.g., “Improved guest satisfaction scores by X%”).
– May benefit from emphasizing digital/tech skills (POS systems, reservation software).
