mohamedalaatj
About Candidate
Technical Troubleshooting: Ability to identify, diagnose, and resolve hardware, software, and network issues.
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Customer Service: Excellent communication skills and the ability to provide friendly and efficient assistance to end-users.
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System Administration: Proficiency in managing and maintaining various operating systems, such as Windows or macOS.
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Network Infrastructure: Knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN, and routing.
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Hardware Proficiency: Experience with troubleshooting and repairing hardware components, such as desktops, laptops, printers, and servers.
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Software Installation and Configuration: Capability to install, upgrade, and configure software applications and tools.
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Remote Support: Familiarity with remote support tools to assist users in resolving technical issues remotely.
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IT Security: Awareness of common security practices and the ability to implement and enforce security protocols.
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Documentation: Strong writing skills to document issues, resolutions, and IT processes for reference and training purposes.
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Adaptability and Continuous Learning: Willingness to adapt to new technologies and a commitment to continuously learn and develop technical skills.
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Budgeting & Planning for ICT assets & needs through the year.
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Excellent Team Player
Location
Education
Work & Experience
Maintaining and managing over $ 2M worth of Data Centre hardware. - Performed periodic health and general checks of network parameters, to ensure faultless conformity to the agreed-upon SOE. - Managed suppliers & performed vendor call-outs for network support during incidents, which dramatically increased suppliers responses. - Reported consistent network availability, capacity utilization, and performance hence facilitated quarterly accurate service review meetings. - used within the Data Center included Cisco, HP, and Avaya among others. - Helpdesk ticketing system responding processing and all tickets. - Setup and install private printing and scanning for all users. - Troubleshooting technical issues. - Diagnosing and repairing faults & PC hardware.
Setting up accounts for new users. - In charge of all network cabling projects across the country. - Network admin resolving and monitoring network issues. - Helpdesk ticketing system responding processing and all tickets. - Setup and install private printing and scanning for all users. - Troubleshooting technical issues. - Diagnosing and repairing faults & PC hardware. - Speaking to users through a series of actions to resolve a problem onsite/remotely. - Providing timely and accurate user feedback. - Supporting the roll-out of new applications. - Managing multiple cases at one time. - Testing and evaluating new technologies. - Conducting electrical safety checks on equipment. - Antivirus administration and monitoring for 300+ users. - Supervising contractors while installing a V-sat for remote sites. - Setting up accounts for new users. - Helpdesk ticketing system responding processing and all tickets. - Setup and install private printing and scanning for all users. - Troubleshooting technical issues. - Troubleshooting technical issues.
Effectively Led a team of 6 subordinates under organization policies to personally help develop their skills and time management leading to an improvement in their functionality by 50%. Led weekly sessions to instruct best practices around troubleshooting and technical support. - Providing oversight of the ICT budget and equipment schedule, including advising and purchasing new software and hardware. As well as, maintaining licenses and upgrading schedules which resulted in the accuracy of ICT budgeting. - Improved the response time to incoming incident tickets by 25% through designing an automated process that enhanced ticket assignment. - Implementation and management of all ICT activities across the UAE leading to highly improved efficiency in ICT quarterly reports. - ERP System Administration
