SYED MUHAMMED NIHAL VK

Managed and configured mobile devices for enterprise users using Office 365, Intune, and Azure Active Directory. Assisted in deploying configuration and compliance policies for both company-owned and personal mobile devices. Worked closely with IT teams to provide support for diverse health systems and workstation environments. Handled password resets and user account management within Office 365 & Intune Delivered L1 support for Office 365, including user management, mailbox configuration, and troubleshooting Performed data backup, transfer, and system restore during device replacement or troubleshooting. Installed and configured software applications based on user and organizational requirements. Carried out Windows OS migrations, ensuring smooth transition with minimal user disruption. Implemented and maintained BitLocker encryption for data security

Installed, configured, and maintained computer and network systems to ensure optimal performance and reliability. Providing comprehensive support for ERP systems, including resolving technical issues, troubleshooting application errors, and ensuring seamless system performance for end-users. Delivered end-user desktop support, including OS installations, antivirus setups, and hardware failure resolution. Managing L1 tickets using (HPSM), including software installation, troubleshooting software issues, and ensuring timely ticket closure. Responding to user calls and emails, providing remote user support, and identifying and resolving technical issues related to operating systems, software, networks, printers, and applications. Troubleshot and resolved LAN connectivity issues, ensuring seamless network operations. Collaborated with senior engineers to escalate complex issues, achieving prompt resolution and adherence to SLAs. Managed an average of 200 support tickets per month, providing timely resolutions and maintaining high customer satisfaction ratings through effective communication and followup. Assisted in developing asset management processes, including documentation and hardware warranty tracking to ensure compliance and mitigate risk

Installed, configured, and updated operating systems, applications, and software based on user needs, ensuring optimal performance and system reliability. Maintaining System and quickly arrange repair for hardware in case of hardware failure. Managing Active Directory by administering users, computers, and organizational units (OUs) to ensure proper access and system organization. Installed, coordinated, and executed preventative maintenance and remedial repairs for desktops, network printers, and peripherals Conducted onboarding sessions for new users, training them on company IT policies and software applications, resulting in improved user compliance and proficiency.