uwasesandrabirdy
About Candidate
I am a talented professional, passionate about creating an inviting atmosphere where guests always feel welcome. My energetic personality is matched by a robust work ethic, ensuring that every task is approached with enthusiasm and dedication. I am keen to bring my advanced skills in food safety and exceptional customer service to a dynamic new role, where I can contribute to a rewarding opportunity and exceed expectations.
Location
Education
I HAVE GAINED AN ASSOCIATE DIPLOMA IN HOSPITALITY AND TOURISM MANAGEMENT IN DAVIS COLLEGE WHICH IS LOCATED IN RWANDA,KIGALI CITY. THIS DIPLOMA HAS PROVIDED ME WITH DEPTH UNDERSTANDING OF THE HOSPITALITY AND TOURISM INDUSTRY AND IT HAS PREPARED ME TO ENTER ANY SEGMENT OF THE INDUSTRY INCLUDING HOSPITALITY REAL ESTATE , FOOD&BEVERAGE MANAGEMENT ,HOTEL/RESORT MANAGEMENT,TRAVEL MANAGEMENT,EVENT MANAGEMENT, BUSINESS COMMUNICATION AND MORE.
Work & Experience
.Provided high-quality service to restaurant guests at jones the grocer. • Ensured smooth operation of the assigned work section, enhancing guest satisfaction. • Created exceptional dining experiences for guests, consistently seeking ways to improve service. •Greeting customers and present menus take their orders and communicate them to the kitchen staff. •Make suggestions based on their preferences. •Take and serve food/drinks orders. •Up-sell when appropriate. •Arrange table settings. •Asking guest satisfaction and feedbacks through websites such as Trip advisor and google reviews. •Keep tables clean and tidy at all times and as well for our next guest. .Deliver checks and collect payments. • Skills: Customer Service · Multitasking · Teamwork · flexibility · strong communication · Customer Experience · Creative Problem Solving
• Provided excellent customer service at The WB™ Abu Dhabi Hotel by greeting customers, presenting menus, and taking food/drinks orders. • Made suggestions based on customer preferences and upsold when appropriate to enhance customer experience. • Arranged table settings to ensure a pleasant dining atmosphere. • Provided excellent customer service at The MATINEE POOL BAR by greeting customers, presenting menus, and taking food/drinks orders. • Made suggestions based on customer preferences and upsold when appropriate to enhance customer experience. •Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders. •Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surface. •Ability to do opening and closing of the bar including cashiering . Skills: Problem Solving · Team Spirit · Customer Experience · Customer Service · Multitasking · Teamwork · Leadership · Interpersonal Skills · Creative Problem Solving · flexibility · Communication · strong communication
