waqarqayyum26

-Troubleshoot hardware and software issues on desktops, laptops, mobile devices, and peripherals. -Resolve escalated technical issues from Level 1/Level 2 support, both remotely and on-site. -Hand on experience in windows server and desktop based operating systems. -Maintaining upgrades for Firewalls, Fault diagnosis in Antivirus & Firewall. -Manage and maintain user accounts, groups, and licenses across the Microsoft 365 environment.  Assist in setting up LAN/WAN connections, patch panels, and cable management.  Troubleshoot /resolve issues at user end and at server end.  Perform & maintain data backup of server machines.  Adds, removes and maintains users in AD on the network and host computer systems.  Supporting in daily operations including network, storage, systems data, backups, recovery activities pertinent to IT. -Configuration of Avaya IP Phones through Avaya software. -Mail support-creation, outlook configuration on client system or mobile. -Coordinate with vendors for hardware procurement, software licensing, and third-party support. -Website monitoring, uploading & updating contents received from functional departments. -Mentor junior support engineers, providing guidance and technical trainin