Yoon Hmone Phoo
About Candidate
I am confident in my ability to excel in Front Office Receptionist (Customer Service), and I am eager to contribute my organizational skills, attention to detail, and dedication to providing exceptional customer service. I have 2 years experience as a Receptionist in Hotel industry. In my previous role of Receptionist, my duties and responsibilities are greeting and welcoming guests upon arrival and departure. And I also handle guest inquiries and requests in a professional and timely manner. I check guests in and out, ensuring accurate billing and recordkeeping. I coordinate with other departments such as housekeeping, concierge) to ensure guest satisfaction. And I assist with various administrative tasks, such as answering phone calls. My mother tongue is Burmese, and I am fluent in English, Chinese, and Korean and fairly good in German and Japanese. And I have these skills such as Able to work under pressure, Time management, Attention to detail, Customer service, Time management, Problem-solving, Multitasking, Communication. As you can see from my resume, I have worked as a cashier, accountant, and receptionist and gained experience about customer service. I’m willing to discuss how my skills and experiences can contribute to your team.
Location
Education
A focused study on the English language, covering areas such as advanced grammar, composition, linguistics, and literary analysis.
• Managing daily front office operations, including check-in, check-out, reservations, and guest inquiries. • Ensuring excellent customer service and maintaining high guest satisfaction. • Handling guest complaints and resolving issues efficiently. • Coordinating with other departments (housekeeping, maintenance, etc.) to ensure smooth operations. • Managing and training front office staff to maintain service standards. • Overseeing financial transactions such as billing and payments. • Using property management systems (PMS) to track reservations and guest information. • Reservation Management: Handling guest bookings, room allocations, and cancellations efficiently. • Guest Profiles: Storing detailed guest information, preferences, and history to enhance personalized services. • Front Desk Operations: Streamlining check-in, check-out, and payment processes, along with managing room status and availability. • Billing and Accounting: Processing payments, generating invoices, and managing financial reports. • Housekeeping Coordination: Communicating room status and requests between front office and housekeeping staff. • Reporting and Analytics: Generating daily, weekly, and monthly reports on occupancy, revenue, and operational performance. • Integration with Other Systems: Seamlessly connecting with other systems like point-of-sale (POS), revenue management, and customer relationship management (CRM).
Work & Experience
Greeting customers warmly and providing excellent customer service by answering their questions. Informing about the pharmacy's products, including over- the-counter medications. Handling customer complaints and issues in a courteous manner. Maintaining financial statements, including balance sheets, income statements, and cash flow statements. Maintaining positive relationships with vendors and negotiating payment terms. Using accounting software and systems to maintain accurate records, and generate reports.
Greeting guests warmly, addressing their inquiries. Resolving any issues or complaints promptly. Informing about hotel services and local attractions. Answering phone calls and making reservations.
Portfolio
