Front Office Supervisor
Job Description
• Responsible for the sales, the organization and the quality of the services delivered to the customer for the Front Office department.
• Covering daily Front Office Supervisor Tasks: handle different guest challenges and situations and be part of the first response emergency team.
• Perform any other duties that may be assigned from time to time by the Manager.
Key Deliverables and Responsibilities:
• Replace efficiently the Assistant Front Office Manager during his/her day off or holidays.
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel.
• Responsible for the Front Office operational – Reception Agents and Bellpersons.
• Ensure that the standards of the Brand and all associated procedures are applied on a day-to-day basis.
• Organize Front Office department related activities.
• Organize the daily briefing and together with the Manager the monthly department meeting
• Brief front-office staff on events, promotions etc.
• Aware about local legal requirements
• In charge of planning of the FO department during the night/Day shift
Operations:
• Provide a first response in case of guest issues, liaising with the Manager and with the HODs (Front Office, F&B, Security, Engineering) and be part of the first response emergency team.
• Ensure that there is compliance to all work legislation in the departments.
• Pay special attention to proper upkeep of the hotel, especially of the front desk, hallways, the lobby and the Parking lot and rooms.
• Trains team members and co-ordinate the monthly on the job training for the whole department.
• Prepares and check the work schedules.
• Brief night staff about daily activity of the hotel
• Ensure close co-operation with other departments.
Qualifications
• Bachelor Degree in Business or similar preferred
• Minimum of 2-3 years operational experience in Front office functions
• Strong reporting and analytical skills
• Excellent team player and communication skills
• Service focused personality is essential; experience is an asset
