Guest Relations Agent

Vacancy Overview

We are looking for a Guest Relations Agent for a luxury hotel in Qatar. This is an exciting opportunity for someone who has a passion for providing outstanding guest services and ensuring that each guest has a memorable experience. If you are a professional, customer-focused individual with a strong attention to detail, this is the role for you.

Responsibilities:

• Welcome and check-in guests in a warm, friendly, and professional manner.
• Address guest inquiries, requests, and concerns promptly and efficiently.
• Ensure that all guest needs are met throughout their stay, providing a personalized experience.
• Coordinate with various hotel departments to ensure guest satisfaction.
• Provide information about hotel services, facilities, and local attractions.
• Handle guest complaints or issues professionally and follow up to ensure complete satisfaction.
• Assist with any other guest-related duties as directed by the management.

Requirements:

• Previous experience in a similar role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment while maintaining a positive attitude.
• Fluency in English (additional languages are a plus).
• A professional, friendly, and approachable demeanor.

Benefits:

• Salary: 2,900 QAR per month.
• 18 Annual Leaves, 11 Public Holidays, 1 Birthday Off.
• Vacation Ticket Allowance provided annually: Equivalent of a round-trip ticket every 2 years.
• Alternate 2 & 1 Days Off Weekly.
• Meals, Uniform, and Transport Provided
• Accommodation: Barwa Madinatna.