CRISTINE ROQUERO

Handling Reception task. - Answering calls and properly channeling to concerned employee when necessary. - Meeting and greeting guests, and serve refreshments. - Responsible for company parking & access cards, and update the calendar of employee birthdays. - Booking of courier internationally and domestic. - Organize the important events of the company. - Responsible for the annual update of fire extinguisher. - Coordinate with IT ensure that all company computers undergo with regular maintenance. - Responsible for coordinating with DU, in case there is requirement for Internet connection maintenance or fixing in fast and timely manner. - Prepare laptop and monitor when necessary for presentation during meetings, including weekly staff meetings. - Assisting the HR for recruitment and schedule of applicants interview. - Responsible for monthly request of items in pantry & office supplies. - Responsible for booking of meetings and arrange accordingly in calendar. - Ensures that Office Boy maintains high level of cleanliness, orderliness and neatness in offices includes: toilets, pantries, storage areas, refrigerators and corridors and disposal of garbage every time and watering plants once a week. Ensures all electrical units (A/C, printers, lights, and plugs) are turned off. - Bookings of restaurants, hotels and air tickets when required. - Responsible for ordering of business cards, personalize notepads, company folders, envelopes, brochures. - Coordinate with supplier for the personalize items needed. - Responsible for the annual renewal of GoDaddy domain. - Responsible for the preparation of draft of tenancy contract. Handling Database task. - Responsible for safe keeping of all original documents of clients (individual and company documents, audit reports, mails/letters, company stamps, bank letters). - Document – resizing, merging, splitting, converting, etc. - Responsible for company stamps Request. - Handling the Project Management System (PMS) to archive the data and update all the renewals required. - Responsible for proper scanning, copying, labeling, filing and archiving of any documents received in the Shared Folder & PMS or other safekeeping storages. - Responsible for trainings on junior staff and new joiner. - Responsible for tracking documents incoming and outgoing. - Responsible for release documents sheets for handover. - Maintain the daily tracker of entire documents from the team. Handling Operation task. - Prepare the precise proposal for client. - Coordinate with RAKICC authority. - Preparation of procedure and update annually. - Send email to client for reminder of company renewal. - Coordinate with corporate service provider team to provide procedure with authority cost. - Responsible for offshore companies annual renewal, transfer of shares, company liquidation, request for company amendments, request for certificates, request for attested board resolution. - Responsible for company formation in RAKICC. - Follow up with authority for the Emirates ID. - Responsible for the process of POA attestation. - Responsible for the opening of company POBox. - Coordinate with finance team for top up payments. Handling Managing Director task. - Responsible for the safekeeping of VIP clients documents, properties, cheques, and agreements. - Organize the filings of original documents and scan in share folder. - Coordinate with tenant for annual flat renewal. - Organize the calendar, meetings and reminders. - Prepare the minutes of meetings. - Coordinate with clients locally and internationally. - Prepare letters and authorization. - Coordinate with clients for invoices and payments.

- Manage and ensure timely arrangement of all meetings. - Composes drafts and completes non-technical correspondence from oral and/ or written instruction. - Arranges meetings, schedules locations and coordinates time listed. - Develop and maintain document control processes for the efficient management and recording of technical documentations. - Develop electronic filing and archive system, storage, retrieval and management of documents that must be controlled and kept for audit/internal requirements. - Maintain proper organization and storage of documents and information. - Provide full admin support to the team. - Maintain high level of confidentiality and discern sensitive issues. - Handle client queries via emails. - Handling of company license renewal for offshore and onshore. - Handling of Offshore company Amendments. - Assist of follow up for Offshore & Onshore companies. - Coordinate to accounts team for VAT documents submission.

- Track system on all incoming & outgoing mails and courier items for the office. - Perform date-entry, documentation, printing and filing duties. - Support and coordinate the sales executive team and support and facilitate in incoming events. - Provide secretarial support in the operation director in absence of PA. - Handling e-commerce business through online market AMAZON.COM USA, ECASB & SOUQ.COM UAE. - Assist and solve customer complain. - Confirmed with customers by telephone about the item ordered. - Investigate and test of item discrepancy. - Update customer reviews. - Provide meaningful recommendations for improving customer targeting, newsletter strategy, and other aspect of E-commerce site. - Handle ASN reports and product import sheets/upload all relevant product information to the website - Screening and arrange the qualities of product photos before uploading. - Arrange of product shipment local and international. - Recording details of inquiries, complaints, and comments, as well as actions taken. - Keep records of customer interactions and transactions. - Resolve customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. - Assist customers in point's card and other product promotions. - Check to ensure that appropriate changes were made to resolve customer's problems.

- Scanning goods and ensuring pricing is accurate. - Collecting payments whether in cash or credit. - Managing transactions with customers using cash registers. - Keep records of customer interactions and transactions. - Issue receipts, refunds, change or tickets. - Redeem stamps and coupons. - Cross-sell products and introduce new ones. - Resolve customer complaints, guide them and provide relevant information. - Greet customers when entering or leaving the store. - Maintain clean and tidy checkout areas. - Handle merchandise returns and exchanges.