kerbouche imene

Welcomed and guided clients through onboarding processes with clarity and professionalism ensuring a smooth service experience. - Addressed and resolved inquiries with empathy and efficiency, consistently upholding high service to maintain satisfaction and long-term trust. - Coordinated with teams to ensure seamless service delivery and client satisfaction. - Adapted communication style to effectively engage with clients from diverse cultural backgrounds

Delivered exceptional customer service in a retail environment, ensuring ensuring excellent service and a positive client experience - Resolved order issues, returns, and complaints promptly to maintain customer trust and loyalty. - Delivered orders and provided personalized after-sales support to enhance customer satisfaction. - Maintained a customer-first approach, adapting communications to diverse audiences. - Supported sales growth by building strong client relationships and understanding their needs

Assisted in organizing university events and managing guest reception to ensure a smooth flow of activities. - Welcomed and guided attendees, creating a professional and memorable experience. - Collaborated with team members to coordinate event logistics and resolve on-site issues promptly. - Developed strong communication and hospitality skills through frequent interaction with diverse guests