
Busi Hlengiwe Mazibuko
About Candidate
- Seeking a hospitality role where I can apply my 4 star and 5 star hotel experience to deliver exceptional guest experiences,drive and loyaltyas well to contribute to a dynamic team
Location
Education
Cabin crew license
Matric certificate
Work & Experience
Provided exceptional customer service to discerning guests by ensuring seemless experience and exceeding expectations Managed room assignments check in or check out with precision and efficiency Coordinated with housekeeping,concierge and other departments to meet guests need and exceed expectations Provide expert knowledge of hotel amenities,services and local attractions Consistently met and exceeded guest satisfaction
Coordinated room assignment and accommodated guests special needs Addressed customer complaints and queries swiftly by resolving issues and increasing repeat business Handled guest check in and check out Conducted pre room checks
Welcomed guests in the School premises Scheduled appointments for the principal and staff members Update learner registration on the school's database and daily admin duties Scheduling the department of education visits to the school premisis
Welcomed guests in a friendly and professional manner Managed guest check out Updated guest registration,billing and reservation details on the computer database Handled cash transactions including bill payments and taking deposits with accuracy
Handle 20+ customer complaints and queries Process funeral claims Maintain high rate of customer satisfaction Give clients detailed information about our products and services