Busi Hlengiwe Mazibuko

Front office
July 13, 1995

About Candidate

  • Seeking a hospitality  role where I can apply my 4 star and 5 star hotel experience to deliver  exceptional guest experiences,drive and loyaltyas well to contribute  to a dynamic team

Location

Education

C
Cabin crew/flight attendant 2014
S.mab Aviation training academy

Cabin crew license

G
Grade 12 2013
Eldorado Park Senior Secondary School

Matric certificate

Work & Experience

G
Guest service agent 16 March 2023 - 30 June 2024
Protea Hotel by Marriot Bonvoy

Provided exceptional customer service to discerning guests by ensuring seemless experience  and exceeding expectations  Managed room assignments check in or check out with precision and efficiency  Coordinated  with housekeeping,concierge and other departments to meet guests need and exceed expectations  Provide expert knowledge  of hotel amenities,services and local attractions  Consistently  met and exceeded guest satisfaction

F
Front office manager 26 June 2 Coordinated  room assignment and accommodated guests special needs  Addressed customer complaints and queries swiftly by resolving issues and increasing repeat business  Handled guest check in and check out Conducted pre room checks022 - 07 January 2023
Accor

Coordinated  room assignment and accommodated guests special needs  Addressed customer complaints and queries swiftly by resolving issues and increasing repeat business  Handled guest check in and check out Conducted pre room checks

S
School Receptionist 02 November 2021 - 03 June 2022
Kliptown primary school

Welcomed guests in the School premises  Scheduled appointments for the principal and staff members Update learner registration on the school's database and daily admin duties Scheduling the department of education visits to the school premisis

H
Hotel Receptionist 27 June 2018 - 19 March 2020
Soweto Hotel.and Conference Centre

Welcomed guests in a friendly and professional manner  Managed guest check out Updated guest registration,billing and reservation details on the computer database Handled cash transactions including bill payments and taking deposits with accuracy 

C
Customer Care consultant March 2026 - December 2017
Holland insurance

Handle 20+ customer complaints and queries Process funeral claims Maintain high rate of customer satisfaction Give clients detailed information about our products and services

Awards

C
Cabin crew top archiever 2014
I was a top archiever in my class

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