sherifshakermo

Jan 2016 till now Vina chain SAUDI ARIBIA Operations Manager (indian restaurants) Responsibilities & Duties: -Interviews And Hiring. -Succession plan to be prepared. -Evaluation of area managers and development plan -Basic needs(Training, Uniforms, Salary And Incentive) To be controlled. - Evaluation of crewmembers and development plan. - Reward and Recognition programs to be supported Customers - Communications channel with customers. - Reading all comment cards. - Handling all critical customer complains. - Customer services facility to be available. - Balancing between stock, spoilage and non-available items. - Handel all customers complain. -Review home delivery process. Ensure and surpass the safety and ---- satisfaction requirements of all customers. Business -Prepare annual sales plan for all outlets. -Analysis for P.& L. with area managers. -Determine opportunities in P.& L. -Prepare Action plans.Prepare any activities to maximize sales. -Follow up on L.S.M. Activities in outlets. -Identifying market trends affecting poor and over performance in addition -to ensuring all team members understand the targets and are capable of achieving the set standards. Standards and Operations system -Support standards, manuals and new systems. - Assist in train the managers on the new systems. -To be sure that the standards was applicable. 4 -Identify the needs of new standards or update one. Maintenance -Review maintenance situation of outlets daily -Check maintenance orders and action plans. Q.S.& C.  Conduct visit report in each outlet per month.  Determine opportunities in outlets.  Prepare an action plan for each visit (SMART).  Coaching and support.  Follow up and evaluate results.  Detail cleaning schedule in each outlet.

Training Manager La Poire is part of PICO group One of the most successful investment companies and financial syndicates in Egypt & Middle East La Poire Divided to Tow Companies (La poire for Pastry production & La poire for tourism Outlets)Total stores 140 La Poire contains several chains production sweets and coffee shops like:- La poire- Café la poire- On the Run – Beano’s café Responsibilities & Duties: Setting the Training Plan of La poire Finished Setting the Operations Standards Manuals Setting the training plan according to the company strategy. Planning the training activities of the training department. Ensure all training activities and materials meet with relevant organizational and statutory policies. Designing the In –Store Training Systems. Design training courses and programmers necessary to meet training needs, or manage this activity via external provider(s). Conducting the soft skills training programs to the management team. Conducting Training Audits in the stores & setting the corrective action plans. Setting the plans to improve and develop the individuals according to their Performance appraisals. 5 Training and certifying management teams to their functional areas. Training & Validating Trainers. Conducting skills assessment of the Management team. Conducting the meetings to the training team. Receiving & Evaluating the reports of the training team on monthly basis